Privacy Policy

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We are committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a booking with us.

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1. Information We Collect

We collect personal information when you interact with our website or make a reservation. This includes:

• Contact Information: Your name, email address, phone number, and mailing address.

• Booking Information: Details related to your reservation, such as check-in/check-out dates, room preferences, and payment details.

• Website Usage Information: Data collected automatically via cookies or similar technologies, such as your IP address, browser type, device information, and pages visited on our website.

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2. How We Use Your Information

We use the personal information collected for the following purposes:

• Booking and Reservations: To process and manage your reservation, communicate with you about your stay, and send booking confirmations.

• Customer Service: To respond to inquiries, provide customer support, and fulfill requests related to your stay.

• Marketing Communications: With your consent, we may send promotional emails or offers related to Los Colores de Mérida Bed and Breakfast. You can opt out at any time.

• Website Improvements: To enhance your experience on our website, we may analyze usage trends and gather data to improve our services.

• Legal and Compliance: To comply with legal obligations and protect the rights, property, or safety of our business, guests, or others.

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3. How We Protect Your Information

We take appropriate security measures to safeguard your personal information against unauthorized access, alteration, or disclosure. This includes:

• Data Encryption: Sensitive information, such as payment details, is encrypted using secure technology.

• Access Control: Only authorized personnel have access to your personal data, and they are required to keep this information confidential.

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4. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us manage bookings, process payments, or provide IT support. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.

• Legal Requirements: We may disclose your personal information if required by law or in response to legal requests, such as subpoenas or government investigations.

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5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect information about website traffic. Cookies are small data files that are stored on your device when you visit our website.

• Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

• Managing Cookies: You can modify your browser settings to accept or reject cookies. However, disabling cookies may limit certain features of our website.

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6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.

• Correction: If your personal information is inaccurate or incomplete, you can request corrections.

• Deletion: You can request the deletion of your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.

• Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

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7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

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8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve any disputes.

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9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will take steps to delete such information.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date at the top.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Los Colores de Mérida Bed and Breakfast

Calle 76 #455D Centro 

Merida Yucatan, Mexico 

hola@loscoloresdemerida.com

+1 (202) 415-0646